Frequently asked questions


How long can I video chat with the pro?

You can video chat as long as you need. Our average session is 15 minutes, however you can video chat for a shorter or longer amount of time. You can also book again if you need to gather materials or tools that the pro has recommended.

How am I charged?

You will be charged at the end of your video chat with the card that you added. The charge will be per minute of the video chat. The price you see on the profile is the per minute price. If you or the pro loses connection the time will be paused until you or the pro gets back on the chat.

Should I use a Video Chat Pro or a Local Business?

You should use a Video Chat Pro if you are full hands on. You own or can acquire any tool needed to complete this project. You just need direction from a licensed Pro and a material list.

You should use a local business if you are looking for consultation and estimate from a local company. You may or may not be able to complete the project yourself. The company can guide you to make that decision for yourself.

What trades do you offer do it yourself help with?

Video Chat a Pro offers help with plumbing, electrical, irrigation, heating and cooling, appliance repair, and automotive repair.

How do I know who is available now for a video chat?

There is a Video Chat icon on the profile picture showing green for available now and gray for not. If you need help now you can easily search through the pros and businesses that have a green icon.

How do I make sure I will have a good connection

for my video chat?

Always Download the latest version of the Video Chat a Pro APP for your device from the APP store that supports your devices operating system.

There are 2 Mobile APPs on the Android or iOs APP Stores.

Clients/Customers are to Download Client Version to access the video chats they have booked with technicians or contractors. It is identified as Video Chat a Pro Client.

Technician Users and Contractor Users are to Download Video Chat a Pro Version to connect with client/customers that have booked with a technician or a contractor.

Bandwidth requirements
Video: 300 kbps per stream (recommended lowest level)
Audio: 50 kbps per stream (recommended lowest level)

 

Are all the pros licensed?

Yes, all of our pros and businesses are licensed in the state they are located in. Landscapers, appliance repair and mechanics are not required by states to have a license. We do not require a license for these categories but we encouraged the pro to add certifications.

What type of help can be done through Video Chat a Pro?

Emergency repairs, holiday and weekend repairs, inspections, help with small repairs, help with a remodel and much more.

How do I become a Video Chat pro?

Sign up as a technician it is free to join. You will set your own schedule and can video chat from anywhere. You must be licensed or certified for the industry you are providing assistance with. You are required to provide your license information for all license requiring industries.

How do I add my business on Video Chat a Pro?

Sign up as a contractor. You will need to enter your information and select a plan that works for your business. We are available to assist you with any questions about how Video Chat a Pro can help your business.

How Do I Implement Video Chat A Pro Services into my Business?

Video Chat Pro Services are services you offer through the Platform that your company will perform onsite. The Platform allows the use of Video Chat Service to change some process of the service repair industry. Such services include Free Estimates, Prices Over the Phone, Onsite Training, Monetized Video Chat to provide DIY Assistance, Service After the Sale, Quality control, a Path to Provide Consistency of Repair and Replacement methods, the Ability to Know Before You Go exactly what materials are needed, and more. The profile allows you to send Free In-House Video Chats to connect customers to technicians or technicians to manager or technician to technician from one easy to use Platform Profile. There are many implementation tips in the tools to suceed tab with in your user account.

Pro Question: Do I need a license in order to be a

Video Chat Pro?

Some of our trades like plumbing, electrical and HVAC are required by state agencies to be licensed. We require license numbers for these trades. A certificate number is recommended for appliance repair, mechanics and irrigation but is not required. It will benefit your profile if you do include a certificate number.

Pro Question: How is my direct deposit

account kept secure?

We use Stripe to house and manage the direct deposit accounts. Visit https://stripe.com/ for more information. Here is information provided by Stripe:

Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. 

Pro Question: Do I have any liability for incorrect repairs 

done by customers or possible injuries during the repair?

No, when the client books they agree to the Terms of Use which state the following:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRETY OF RISKS THAT MAY ARISE FROM YOUR ACCESS TO, AND THE, USE OF THE “PLATFORM”, “COLLECTIVE CONTENT”, AND/OR THE ACTION OF OFFERING TO PERFORM “VIDEO CHAT PRO SERVICES”, “VIDEO CHAT SERVICES”, AND/OR REQUESTING OR RECEIVING “VIDEO CHAT PRO SERVICES”, “VIDEO CHAT SERVICES” AND/OR “COLLECTIVE CONTENT” THROUGH THE “PLATFORM”, AND/OR CONTACT WITH ANY OTHER USER AND/OR THIRD PARTY OF VIDEO CHAT A PRO, IN PERSON OR ONLINE, ALL ASSOCIATED RISK REMAINS YOURS.

The terms of use state more information about liability other then this.

https://videochatapro.com/terms_and_conditions

Do I need to download anything?

Yes APP downloads are needed for optimal performnce, however you can use without downloading a mobile APP. It is easy to click on the link that is emailed and texted to you, to join the video chat. The video chat will open in your browser or from the Mobile APP.