Commonly Inquired Questions Regarding Video Chat a Pro

How long can I video chat with the pro?

You can video chat as long as you need. Our average session is 15 minutes, however you can video chat for a shorter or longer amount of time. You can also book again if you need to gather materials or tools that the pro has recommended.

How am I charged?

You will be charged at the end of your video chat with the card that you added. The charge will be per minute of the video chat. The price you see on the profile is the per minute price. If you or the pro loses connection the time will be paused until you or the pro gets back on the chat.

Should I use a Video Chat Pro or a Local Business?

You should use a Video Chat Pro if you are full hands on. You own or can acquire any tool needed to complete this project. You just need direction from a licensed Pro and a material list.

You should use a local business if you are looking for consultation and estimate from a local company. You may or may not be able to complete the project yourself. The company can guide you to make that decision for yourself.

What trades do you offer do it yourself help with?

Video Chat a Pro offers help with many different industries.

How do I know who is available now for a video chat?

There is a Video Chat icon on the profile picture showing green for available now and gray for not. If you need help now you can easily search through the pros and businesses that have a green icon.

How do I make sure I will have a good connection for my video chat?

Always Download the latest version of the Video Chat a Pro APP for your device from the APP store that supports your devices operating system.

There are 2 Mobile APPs on the Android or iOs APP Stores.

Clients/Customers are to Download Client Version to access the video chats they have booked with technicians or contractors. It is identified as Video Chat a Pro Client.

Technician Users and Contractor Users are to Download Video Chat a Pro Version to connect with client/customers that have booked with a technician or a contractor.

Bandwidth requirements
Video: 300 kbps per stream (recommended lowest level)
Audio: 50 kbps per stream (recommended lowest level)

Are all the pros licensed?

Yes, if the industry requires a license or certification in the state they live in they are required to have had it. Some industries do not require licenses or certifications. We do not require a license or certification for these categories. We do encourage the users to add certifications if they have them.

What Type of Help Can be Gotten on Video Chat a Pro?

You can book a video call with a professional to get instructions, guidance, and education or you can book a video call with a business to learn if you want to hire them to work for you on your project. You can share your screen or swap the camera around to show the situation to the pro. All types of information can be obtained during a video call with a professional.

How do I become a video call provider (Pro)?

Sign up as a technician, it is free to join. You will set your own schedule and video chat from anywhere. If applicable, you must be experienced, licensed, or certified for the industry you are offering to teach people about. You are required to provide your license information for all license requiring industries.

How do I add my business on Video Chat a Pro?

Sign up as a company. You will need to enter your information and select a plan that works for your business. We are available to assist you with any questions about how Video Chat a Pro can help your business.

How Do I Implement Video Chat A Pro Services into my Business?

Allow the customers to book a video call to get consultations to help them make a decision to hire your company to work for them.

How are my transactions kept secure?

We use Stripe for all credit card processing and direct deposit accounts. Visit Stripe for more information. Here is the information provided by Stripe:

Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

Our Liability to Client/User Damages or Possible Injuries

When a Client Books a Video Chat/Video Call with any Users they agree to the Terms of Use Which State the Following:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRETY OF RISKS THAT MAY ARISE FROM YOUR ACCESS TO, AND THE, USE OF THE “PLATFORM”, “COLLECTIVE CONTENT”, AND/OR THE ACTION OF OFFERING TO PERFORM “VIDEO CHAT”, “VIDEO CALL”, AND/OR REQUESTING OR RECEIVING A “VIDEO CHAT”, “VIDEO CALL” AND/OR “COLLECTIVE CONTENT” THROUGH THE “PLATFORM”, AND/OR CONTACT WITH ANY OTHER USER AND/OR THIRD PARTY OF VIDEO CHAT A PRO, IN PERSON OR ONLINE, ALL ASSOCIATED RISK REMAINS YOURS.

The terms of use state more information about liability other then this.

https://videochatapro.com/terms_and_conditions

Do I need to download anything?

Yes APP downloads are needed for optimal performance, however you can use without downloading a mobile APP. It is easy to click on the link that is emailed and texted to you, to join the video chat. The video chat will open in your browser or from the Mobile APP.